Refund policy
Last updated: October 21, 2026
This policy explains how our 60-Night Play Guarantee, replacements and refunds work for purchases made on this website, operated by Serano LLC ("we", "us", "our") under the ChirpCat brand.
1. 60-Night Play Guarantee
Give your cat up to 60 nights from delivery. If your cat ignores the toy, or you're unhappy with your purchase for any reason, email us and we'll refund the price you paid for the products in full.
- The guarantee covers every pack (1 Bird, Flock of 3 and Double Flock) purchased directly from this website.
- You don't need to send the product back. Keep it, regift it or donate it.
- To claim, email hello@chirpcat.com within 60 days of delivery with your order number.
- One guarantee claim per customer and per household.
2. Free replacement if your cat wins
If a bird is destroyed during normal play within 60 days of delivery, email us a photo with your order number and we'll ship a free replacement bird. No return needed.
3. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you, whichever you prefer.
4. Refunds
Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take a few extra days to post the credit. Shipping is free, so there are no shipping charges to refund.
5. Cancellations
Orders go into processing quickly. If you need to cancel, email us as soon as possible: if your order hasn't shipped yet, we'll cancel it and refund you in full. Once shipped, the 60-Night Play Guarantee applies.
6. Gift cards
Gift cards are non-refundable.
7. Contact
Email hello@chirpcat.com, Monday to Friday, 9 am–5 pm (Central Time).
Serano LLC
1 Triton Circle, Fort Dodge, IA 50501, United States