Shipping policy

Last updated: October 21, 2026

This policy explains how and when orders placed on this website, operated by Serano LLC under the ChirpCat brand, are shipped.

1. Shipping costs

Shipping is free on every order, with tracking.

2. Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays).

3. Where we ship and delivery times

We currently ship to addresses in the United States only, including Alaska and Hawaii.

Estimated delivery: 7–12 business days after your order ships. Our products are shipped by our fulfillment partners, and some orders may arrive in more than one package. Weather, carrier delays and peak seasons can occasionally extend delivery times.

4. Tracking

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package.

5. Damaged items

If your package arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement.

6. Lost or undelivered packages

If your tracking hasn't updated for 7 days, or your package shows as delivered but you can't find it, contact us at hello@chirpcat.com. We'll investigate with the carrier and reship or refund your order if it's lost.

7. Incorrect addresses

Please make sure your shipping address is complete and accurate. If you notice a mistake, email us right away and we'll do our best to update it before the order ships.

8. Contact

Email hello@chirpcat.com, Monday to Friday, 9 am–5 pm (Central Time).

Serano LLC
1 Triton Circle, Fort Dodge, IA 50501, United States